[ TutGator.com ] Udemy - Smart Tips - Customer Success
File List
- ~Get Your Files Here !/11. Handling Detractors/2. Uncover motivations for haters.mp4 48.7 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5. Using Opportunity Stages for forecasting (when CS software isn't available).mp4 42.5 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/1. Manage risks proactively.mp4 42.1 MB
- ~Get Your Files Here !/1. Introduction/1. Instructor Introduction.mp4 37.7 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8. Customizing customer Health Scores.mp4 36.9 MB
- ~Get Your Files Here !/5. When should Customer Success start to engage/1. Let Sales sell.mp4 34.2 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/1. Balancing proactive, operational, and reactive work.mp4 33.6 MB
- ~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/2. Engaging Decision Makers asynchronously.mp4 33.2 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/3. Navigating Execuitive Sponsor changes.mp4 32.2 MB
- ~Get Your Files Here !/6. Discover the 5 stakeholder types/4. Champions are your secret weapon.mp4 31.6 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/8. Addressing territory realignment and CSM changes.mp4 31.1 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/9. Navigating your client's organizational changes.mp4 30.9 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/3. Defining Key Performance Indicators (KPIs).mp4 30.1 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7. Forecasting with common churn risk indicators.mp4 28.9 MB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/1. Personal and professional goals motivate your PoC.mp4 28.8 MB
- ~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/1. How to be efficient with low-touch clients.mp4 28.6 MB
- ~Get Your Files Here !/10. Amplifying champions/1. Recognize your allies.mp4 28.5 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/6. Mitigating the impact of bugs.mp4 28.3 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1. Asking the right questions to present product ideas.mp4 27.2 MB
- ~Get Your Files Here !/5. When should Customer Success start to engage/2. Once the ink is dry, the clock is ticking.mp4 27.1 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/5. Directing customers to support.mp4 26.9 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/7. Navigating internal executive relationships in start-ups.mp4 26.5 MB
- ~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/3. Choosing impactful high-touch touch points.mp4 26.4 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/6. What to do when clients don't pay.mp4 26.2 MB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/3. How to have efficient recurring meetings.mp4 25.6 MB
- ~Get Your Files Here !/11. Handling Detractors/1. Strategies to overcome naysayers.mp4 25.4 MB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/2. Build shared accountability through Mutual Success Plans.mp4 25.2 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2. Prioritizing client's feature requests.mp4 24.8 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/4. Putting out customer fires.mp4 24.6 MB
- ~Get Your Files Here !/3. Preparing for your customer kickoff/2. Aligning expectations for kickoff.mp4 24.1 MB
- ~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3. When clients aren't a good match.mp4 23.7 MB
- ~Get Your Files Here !/4. Planning for mutual success/2. Identify major detractors early.mp4 23.4 MB
- ~Get Your Files Here !/8. Engaging Executive Sponsors/3. Examples of impactful VIP touches.mp4 23.1 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/4. Amplifying your happy customers.mp4 22.9 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/5. Managing Product development expectations.mp4 22.9 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/5. Maximizing the benefits of your tools.mp4 22.7 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/9. Forcasting your book of business using health scores.mp4 22.3 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/4. Strategies for engaging unresponsive customers.mp4 21.9 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/10. Dealing with objections and competitors.mp4 21.8 MB
- ~Get Your Files Here !/3. Preparing for your customer kickoff/3. Trust but verify.mp4 21.4 MB
- ~Get Your Files Here !/9. Managing Cross Functional contacts at your client/1. Managing managers in a matrixed organization.mp4 21.3 MB
- ~Get Your Files Here !/4. Planning for mutual success/3. Get commitment for the next steps.mp4 21.2 MB
- ~Get Your Files Here !/9. Managing Cross Functional contacts at your client/2. Engaging technical teams.mp4 20.8 MB
- ~Get Your Files Here !/6. Discover the 5 stakeholder types/1. Embrace the Execuitve Sponsor.mp4 20.3 MB
- ~Get Your Files Here !/8. Engaging Executive Sponsors/2. Asynchronous communication helps you scale.mp4 20.1 MB
- ~Get Your Files Here !/6. Discover the 5 stakeholder types/3. Identify your End Users to ensure use.mp4 20.0 MB
- ~Get Your Files Here !/10. Amplifying champions/2. Capturing Champion testimonials.mp4 19.7 MB
- ~Get Your Files Here !/3. Preparing for your customer kickoff/1. Create relationships while it is fresh.mp4 19.6 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6. Choosing the types of churn to monitor.mp4 19.6 MB
- ~Get Your Files Here !/6. Discover the 5 stakeholder types/2. The key Point of Contact (PoC) is the key to your success.mp4 19.5 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/3. Proactively scheduling proactive work.mp4 19.5 MB
- ~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1. Setting expectations with sales.mp4 19.5 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/6. Never fail alone, communicating with your supervisor.mp4 19.4 MB
- ~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/2. Clarify the client's expectations.mp4 19.1 MB
- ~Get Your Files Here !/15. Time Management for Customer Success/2. Calendar blocking strategies.mp4 18.9 MB
- ~Get Your Files Here !/6. Discover the 5 stakeholder types/5. Don't overlook the Decision Maker.mp4 18.5 MB
- ~Get Your Files Here !/4. Planning for mutual success/1. Good Success Plans start with discovery.mp4 16.6 MB
- ~Get Your Files Here !/4. Planning for mutual success/4. Keep the momentum going.mp4 16.4 MB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/3. Advocating for the Voice Of the Customer (VoC).mp4 15.5 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4. Calculating Net Promoter Score (NPS).mp4 15.4 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10. The art and science of CS team forecasts, for leaders.mp4 14.8 MB
- ~Get Your Files Here !/8. Engaging Executive Sponsors/1. Adapt your communication style.mp4 12.5 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/2. Acquiring quantitative and qualitative feedback.mp4 12.2 MB
- ~Get Your Files Here !/9. Managing Cross Functional contacts at your client/3. Avoiding PITA (Procurement, InfoSec, Taxes, and Attorneys).mp4 12.1 MB
- ~Get Your Files Here !/17. Conclusion/1. Thank you. Revisit this course any time to find a tip when you need it..mp4 11.1 MB
- ~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/7. Managing the impact of system outages (down-time).mp4 11.0 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1. The importance of acurate forecasting for CSMs.mp4 9.7 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2. How to calculate NRR.mp4 8.5 MB
- ~Get Your Files Here !/4. Planning for mutual success/1.1 Mutual Success Plan Template.pptx 1.4 MB
- ~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3.1 Customer Match Evaluation framework.pptx 1.4 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6.1 Logo churn calculator and practice.pptx 1.2 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2.1 NRR Calculator and practice.pptx 1.2 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4.1 NPS Calculator and practice.pptx 1.2 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10.1 Team forecast calculator.pptx 1.1 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7.1 Forecasting with churn risk modifiers.pptx 1.1 MB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5.1 forecasting with sales stages for startups with only CRM.pdf 323.1 KB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8.1 Forecasting with health scores practice.pdf 296.9 KB
- ~Get Your Files Here !/3. Preparing for your customer kickoff/2.1 Discovery questions.pdf 235.2 KB
- ~Get Your Files Here !/10. Amplifying champions/2.1 Tips for Testimonials.pdf 158.4 KB
- ~Get Your Files Here !/5. When should Customer Success start to engage/2.1 TTV Infographic.pdf 153.8 KB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2.1 Prioritizing feature requests framework.pdf 138.3 KB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/3.1 Monthly Recurring Meeting Template.pdf 127.1 KB
- ~Get Your Files Here !/4. Planning for mutual success/4.1 Follow up Checklist.pdf 114.5 KB
- ~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1.1 Handoff checklist.pdf 89.2 KB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/1.1 PoC Motivators.pdf 88.4 KB
- ~Get Your Files Here !/7. Communication planning with your key Point of Contact/2.1 Mutual Success Plan Template.pdf 81.5 KB
- ~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1.1 Product requirements gathering framework.pdf 79.5 KB
- ~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1.1 Forecasting Overview.pdf 79.4 KB
- ~Get Your Files Here !/3. Preparing for your customer kickoff/1.1 Kickoff Agenda Framework.pdf 71.6 KB
- ~Get Your Files Here !/1. Introduction/1.1 Customer Success Terminology for Smart Tips.xlsx 40.8 KB
- ~Get Your Files Here !/Bonus Resources.txt 386 bytes
- Get Bonus Downloads Here.url 178 bytes
- ~Get Your Files Here !/17. Conclusion/1.1 www.recastsuccess.com.html 91 bytes
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